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  • How do I register my card?
    For first time users, select "Need Username" and enter your card number. Verify you identity by entering you expiration date and 3-digit security code. Then, select a Username and password. (Please note: that your Username cannot be changed). Finally, you will be asked to change your PIN.
  • Why do I have to register my card?
    Visa recommends that you register your card to protect your rights if your Visa Prepaid Card is ever lost or stolen. By registering your card, it makes the process of refunding your money for unauthorized purchases easier. You will want to register your card and provide your address if you wish to use your card for mail orders, telephone orders, or internet transactions.
  • Do I have to accept the terms and conditions?
    Using your Visa Prepaid Card signifies that you accept the Terms and Conditions.
  • Where can I use my Visa Prepaid Card?
    You can use your Visa Prepaid Card anywhere Visa Check Card is accepted.
  • Can I use my Visa Prepaid Card at ATMs?
    If your website menu shows a link for “Create PIN” or “Change PIN,” then you can use your Visa Prepaid Card at ATMs. If you aren’t sure, you can contact your Customer Service Representative at the toll-free number provided on the back of your card to find out.
  • Does my Visa Prepaid Card affect my credit?
    No. Your Visa Prepaid Card is not tied to your credit in any way.
  • Can I add money to my Visa Prepaid Card?
    Yes. You can re-load your Visa Prepaid Card.
  • Why can’t I use my Visa Prepaid Card at a gas pump?
    When purchasing fuel, prior to pumping gas, you will need to pay in advance inside with the cashier.
  • What do I do if my Visa Prepaid Card is lost or stolen?
    If your Visa Prepaid Card is lost or stolen, you can contact us to order a new card and to file a dispute for the purchases you did not authorize. You can find their contact information under Contact Us.
  • My Visa Prepaid Card doesn’t have my name on it. Can I really use it?
    Yes. Even if your Visa Prepaid Card has a greeting, like “Happy Holidays” instead of your name, you will still sign your name on the sales draft when you make purchases. Make sure you sign the back of your card, so that retailers can compare your signature to the one on the back of the card.
  • Why is my Available Balance different than my Actual Balance?
    Typically, your Available Balance is less than your Actual Balance because your Available Balance reflects purchases you have made that have been authorized, but have not cleared your account. However, there are some cases, such as when you have returned merchandise, where the Available Balance will be more than your Actual Balance.
  • Can I spend more than the balance on the card?
    Your Visa Prepaid Card is prepaid and can only be used to make purchases up to the amount on the card. Most retailers send a pre-authorization for the amount of the purchase to ensure that you card has enough money for the purchase. If you attempt to make a purchase for more than the amount available on the card, the transaction will be declined.
  • Do I have to have an e-mail address to use my Visa Prepaid Card?
    Your e-mail address is helpful if you ever forget your password on the website or if we need to send you other useful information requested by you. We can then send that information to the e-mail address we have on file.
  • I can not find the "First Time Visitor" on the site."
    "First Time Visitor" was replaced with "Need Username." Please go here to sign in:
  • I am unable set up a funding account on my new card.
    Contact the credit union where you purchased the card. The credit union has specific instruction for setting up a funding account for your Visa Prepaid.
  • Is there any way I can get a new card?
    Yes. contact the credit union where you purchased your Visa Prepaid. The credit union can issue you new card.
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